Terms of service

Terms of Service

Last Updated: August 2026

Welcome to LUNE. By accessing or using our website, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use our services.

LUNE reserves the right to update, modify, or replace any part of these Terms of Service at any time without prior notice.

2. Products & Availability

We strive to display our products, colors, and descriptions as accurately as possible. However, actual colors may vary slightly depending on your device or screen settings.

All products are subject to availability. We reserve the right to discontinue or limit quantities of any product at any time.

3. Pricing

All prices are listed in Egyptian Pounds (EGP) and include applicable taxes unless otherwise stated.

LUNE reserves the right to change prices, promotions, or offers without prior notice.

4. Orders

Once your order is placed, you will receive an order confirmation.

We reserve the right to refuse or cancel any order due to:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Suspected fraudulent activity.

  • Inability to verify customer information.

If your order is canceled after payment, any eligible refund will be processed according to our Refund Policy.

5. Shipping & Delivery

We deliver across Egypt through our trusted shipping partners.

Delivery times are estimates and may vary depending on your location, holidays, weather conditions, or courier delays.

Shipping fees are displayed during checkout.

6. Returns & Refunds

Returns are accepted according to our Return Policy.

For hygiene reasons, returned products must be:

  • Unworn.

  • Unwashed.

  • In their original condition.

  • With original packaging and tags attached.

Please refer to our Return Policy for full details.

7. Payment

We currently accept the payment methods displayed during checkout, including Cash on Delivery where available.

Orders may be canceled if payment cannot be verified.

8. Intellectual Property

All content on this website, including logos, images, graphics, product photography, text, and designs, is the property of LUNE and may not be copied, reproduced, or used without prior written permission.

9. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you agree to the collection and use of your information as described in that policy.

10. Limitation of Liability

LUNE shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our maximum liability shall not exceed the amount paid for the purchased product.

11. Governing Law

These Terms of Service are governed by the laws of the Arab Republic of Egypt.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the Egyptian courts.

12. Contact Us

If you have any questions regarding these Terms of Service, please contact us through our official social media channels or the Contact Us page on our website.

Thank you for choosing LUNE 🤍